What is your refund policy?
All bike rental and bike tour purchases are final and there are no refunds. Store credit may be allowed for 1 year from original rental date, but only with managerial approval due to inclement weather or NYC emergency. For general questions call the specific shop during business hours (8am – 9pm). You may contact Bike Rent NYC management if you have further questions, or call (917) 283-2453 Monday – Friday, (9am – 6pm).